Frequently Asked Questions
DO YOU MAKE FILLED JEWELLERY?
Yes, we manufacture silver filled 9ct gold jewellery which is highly durable, water resistant and lasts many, many years, and with excellent care, even a lifetime. There are several different variations on filled jewellery including gold plated, gold vermeil and gold filled. Whilst the price point is lower and more affordable on plated and vermeil, you are paying for a lower quality product, the next step up is gold filled jewellery, which is longer lasting, then the top level is Golden Mile's 9ct Silver Filled jewellery. The type of product comes down to the complex manufacturing process. To explain it further, here’s a quick breakdown of them:
- Gold Plated: Minute layer (less than 0.1micron) of gold over silver, brass, nickel or a zinc-based alloy, cheapest to manufacture and cannot be worn in water. Manufactured through painted or dipped electroplating and will last one week to six months before starting to tarnish.
- Gold Vermeil: Slightly thicker layer (0.1micron to 3 micron) of gold over silver depending on the piece, more hypoallergenic than plated alloys, slightly more expensive to manufacture due to higher cost of base metal and cannot be worn in water. Manufactured through painted or dipped electroplating and will last up to six months before starting to tarnish, depending on the thickness of the layer of gold.
- Other Gold Filled/Rolled Gold: Gold layer must be a minimum of 3 microns thick, over silver or brass, to be considered 'filled'. It is an expensive process to manufacture but withstands regular wear and tear and can be worn in water. It is manufactured through a heat and pressure bonding process which essentially melts/fuses the gold onto the core. Good quality gold filled jewellery will last you years.
- Our 9ct Gold, Silver Filled: Golden Mile’s manufacturing process of Filled jewellery is quite unique compared to other kinds on the market. We use a 0.30 – 0.35mm thick layer of gold tube, (which is equivalent to 30+ microns), over a solid core of sterling silver. This is as durable as solid jewellery, or, as a comparison, is the same gold thickness as a hollow item, just more durable. As gold is an expensive metal to work with, this process also means that our filled jewellery is quite a bit more expensive than filled or vermeil items that a lot of fashion jewellery brands use.
We get a lot of queries on 14k filled products, however we do NOT sell gold filled findings, wire, etc. and do not manufacture our products in 14K.
HOW THICK IS YOUR LAYER OF GOLD ON YOUR SILVER FILLED?
HAVE YOU EVER CHANGED THE WAY YOU MAKE THESE?
All Golden Mile silver filled gold jewellery has a 0.30 – 0.35mm layer of gold outer which is the thickest on the market. It is also stamped with a “filled” stamp so you can reassure your customer it is 9ct gold silver filled, not plated posing as filled.
Golden Mile has been manufacturing silver filled gold jewellery for over 20 years, and over this time to have found ways to improve our methods for even longer lasting jewellery, without compromising the quality or thickness of the gold layer.
Our 9ct gold silver filled jewellery has never been plated, and is the highest quality filled item on the market.
DOES YOUR GOLD WEAR OFF YOUR SILVER FILLED?
The thick layer of gold outer and our heat and pressure bonding manufacturing process means Golden Mile’s silver filled 9ct gold jewellery does not start to wear for many years after purchase, if ever. Just like all jewellery, if it is worn daily, in the shower, exposed to chemicals, like those in moisturisers, perfume, chlorine, or cleaning products, or goes through excessive wear and tear, then it will start to wear faster than if it is well cared for. To offer peace of mind to you and your consumer we offer a 10 year warranty on all silver filled bangles, and a 5 year warranty on all silver filled chains.
DO YOU SELL TO THE PUBLIC?
No, Golden Mile supplies exclusively to fine gold jewellery retail stores and manufacturers. If approached by an end consumer we are happy to refer them to a store we supply to in their local area. We are quite strict on who we provide wholesale access to.
DO YOU DO CUSTOM DESIGNS?
Generally Golden Mile only manufactures and supplies our range of products to fine gold jewellery stores and manufacturers. We are unable to manufacture your custom designs such as pendants, earrings, etc, as this is a service we are not currently set up for. The customisation that we are able to do is to the extent of modifying our products to certain dimensions, width, length, thickness etc.
I AM LOOKING AT STARTING A BUSINESS, WHAT DO YOU NEED FROM ME?
As we have multiple people contacting us each day about their new jewellery business, we have to ensure we are not providing access to just any person who applies. We currently only provide instant website access to established fine gold jewellery stores and manufacturers. If you are starting a new business, before we grant access, we need to know further information about your company such as what sort of jewellery you will be selling, expected quantity of products required, what market you will be targeting, if you have a considered price point and quality of jewellery as well as if you will be online or in a store. Once we have discussed these points with you we can determine if we are able to assist.
I HAVE PLACED MY ORDER ONLINE, WHAT HAPPENS NEXT?
Once your order has been placed you will receive an automated email confirming your order, with the current turnaround times and your shipping address. If you have not received this email, or you think you have made an error, please contact us to confirm that your order has in fact gone through.
If you are a new customer, or hold a prepaid account, please note that items will be manufactured before you receive an invoice. Once the items are picked and/or manufactured, you will receive an email with a copy of your invoice. Please keep an eye out for this, as sometime it goes to junk mail. On this email, you will then have the option to pay for your invoice via the link, or alternatively you can pay via bank transfer or call us to make payment by credit card.
HOW LONG WILL MY ORDER TAKE?
When you place your order online, you will receive a confirmation with the approximate wait times for each product type.
In stock items are ready within 48 hours, and hand made items can take anywhere from 1-4 weeks, depending on the time of year and our current workload.
CAN I CANCEL OR CHANGE MY ORDER ONCE I'VE PLACED IT?
Once your order has been submitted it gets processed and put into production into various departments within our factory, therefore it cannot be cancelled. If you need to add something or change specific information of the product please contact us ASAP via phone or email to see if we are able to amend or not.
HOW DO I KNOW WHAT THE FINAL COST OF MY ORDER WILL BE?
All products sold as a unit/pair will have the final price next to it on your order summary and order confirmation, this includes earrings, pendants, silver filled products. Products that are solid gold will have a price per gram next to them, the final cost will be indicated on your invoice based on the final weight once items have been completed. As all solid gold pieces can vary slightly in final manufactured weight we do not set a fixed price, however if you require an approximate quote before ordering please submit a request for quote through the website, via email or phone. Or alternatively, most of these items have their approximate weight and per gram price visible when you select the details within the product page.